Your Questions Answered

Visit our website, click the "Booking" button & you will be taken to a portal where you can create a profile for yourself & your pet and then request a visit time. All visit times are tentative and may change depending on the severity of illness of other pets we will see that day. Once we've received the booking request, we'll reach out to triage your pet & discuss a timeline for when we'll arrive to your home to provide care. You sit back & relax with your pet while we make our way to you.

We primarily treat cats & dogs but also help select small animals. Call us for specific inquiries about your unique pet.

Our pricing page has a full list of our current consultation fees & inter-hospital transport estimates. After your pet's consultation, our veterinarian will provide you with options & estimates to help you choose the best option for your pet.

We treat illnesses & injuries or all sorts, from simple to serious. Some of our simpler & more common home visit consults include vomiting, diarrhoea, poor appetite, soreness, limping, toxin ingestions, wounds & allergic reactions. We are often called upon for ambulance transport for snake bites, heat stroke, seizures, respiratory distress, heart failure, & more. Contact us to discuss your pet’s issue with our team.

We aim to bridge the gap between home & hospital by offering mobile urgent vet care visits where we come to your home with our fully-equipped hospital-on-wheels to provide rapid intervention for your pet depending on their needs - this include fluid therapy, oxygen support, pain relief, antibiotics, and other treatments. We work with your local vet to help move your pet safely between veterinary hospitals if they are critically ill & need ongoing, 24-hour care at an animal emergency hospital. We help manage a pet's quality of life by providing palliation consultations & providing humane euthanasia in the comfort of your home. Contact us to discuss your pet's needs & we will help formulate a plan.

Visit our website, click the "Booking" button & you will be taken to a portal where you can create a profile for yourself & your pet. Available booking slots for the day will be listed for your to select & request a booking - all times are tentative and may change depending on the severity of illness of other pets we will see that day. Once we've received the booking request, we'll reach out to triage your pet & discuss a timeline for when we'll arrive to your home to provide care. You sit back & relax with your pet while we make our way to you.

There may be days where we reach capacity for making home visits - our service is triage based to make sure we prioritise critically ill pets first. If your pet is ill & you cannot find a booking online, call us 0421 095 838 to discuss - we may be able to find time to visit you. In the case where we cannot visit you, we are happy to provide advice by phone about the best alternative vet to care for your pet.

We offer card payments with a mobile EFTPOS machine & remote SMS payment links, offering a secure & private way to pay. We accept Vetpay (vetpay.com.au) & Afterpay as options to help you break up payments of your invoice over a period of time. We process pet insurance, including GapOnly policies (gaponly.com.au), and all major insurers accept our itemised invoices to get you reimbursed for your pet's care based on your particular insurance policy.

Our team is trained to handle all pets, friendly or fearful, using low-stress handling techniques in the comfort of your home during a home consult. If your pet requires ambulance transport, we may be administer medications under the veterinarian's guidance & supervision to minimize your pet's stress and anxiety. We offer a telemedicine consultation option to provide a rapid assessment of your pet that is both convenient for your and low-stress for your pet.

Wait times vary depending on our case load in the same way a human ER wait time can change. Evenings and weekends are inevitably the busiest times! Once you are in queue with a confirmed booking, we provide SMS updates about your expected wait time, allowing your living room to be the waiting room.

Yes! Part of the mission is to fill the gap in veterinary care by helping critically ill pets get between home & hospital or move between different pet hospitals, including veterinary specialist hospitals. Transport is on a case-by-case & availability basis.

While we do not offer internal payment plans, we do help clients access 3rd party options including VetPay and AfterPay. Both options can be quickly accessed by clients & accepted by Ready Vet Go to help offset the immediate cost of care.

Yes! We help process your pet's insurance claims for veterinary interventions & communicate with insurers when questions arise. Each insurance policy is different, & it is worth noting that transport fees & call out fees may be out-of-pocket expenses which are not covered in some policies. Please refer to your policy's terms & conditions. See more information above.

Find our Service Area & Zone Map here. If you don’t find your suburb listed or covered, give us a call to discuss - we’re happy to help where we can!

We operate currently 6 days a week, Sunday through Friday. We are closed on Saturday. On open days, our hours of operation are from 2pm to 12am.

We understand that emergencies can interrupt workflow, so a finalised medical record is not necessary to engage our services. We require a medical handover from your team to ours so we know the patient’s current problems & treatment plan in order best plan their care on the road & anticipate complications.

We manage all payments directly with clients so you don’t have to. We accept all major credit cards, bank transfers, VetPay, Afterpay, and also help process insurance claims, including GapOnly claim submission.

Our costs are modelled around the intervention required & most closely relate to a pet’s level of consciousness & dependence on oxygen. Contact us to discuss your case & receive an estimate for care.

Yes - we intentionally stock medications, fluids & equipment to quickly manage shock & are ready to intervene if a patient in our care deteriorates during their journey.

Veterinary transports are considered one of our highest priorities in our caseload, so we often respond within an hour of a confirmed ambulance transport request. Travel times to your practice, traffic conditions, & other cases on our worklist can impact our arrival time, but we always provide up-to-date ETAs and keep lines of communication open with your team.

We are often able to provide transport up to an hour outside Greater Melbourne into the regional towns who often are far from 24-hour hospitals. Contact us to discuss your location & your patient’s situation.

We are here to assist pets who either need medical support to move safely between vet hospitals or whose owners may be unable to transport their pet themselves. We are capable of handling even the most severe illnesses, such as pets who are unconscious, intubated or requiring ventilation. Our ambulance is well equipped with the right critical care tools & medications.

Referral is simple - contact us by phone to discuss your patient’s situation & use our streamlined online referral form to provide a medical handover & any digital notes to our team. We coordinate with each pet family to gain consent & payments. We liaise with you regarding our expected arrival times & pride ourselves on keeping open lines of communication.