We consult on the following days & times each week:Sunday: 2:00pm to MidnightMonday - Friday: - 4:00pm to MidnightClosed SaturdayFor inter-hospital transport, we are also available on an on-call basis - referral by your pet's veterinarian would be required for this on-call serviceWe are currently a two person team with plans to expand to become a 24/7 service!As our team grows, so will our availability.
Ready Vet Go operates by providing on-demand veterinary care, primarily through our online booking & phone triage system which helps determine the appropriate level of care for your pet. Our triage system helps determine the urgency of each case and when they will be seen, ensuring that the most critical cases are seen first.
You'll find information about our Service Area on this page, including our various Service Area Zones.We are based in Glen Iris, VIC with service extending radially from here to the Greater Melbourne area.On a case-by-case basis, our service area is flexible depending on our availability & depending on the severity of your pet's illness.
Yes! We help process your pet's insurance claims for veterinary interventions & communicate with insurers when questions arise. Each insurance policy is different, & it is worth noting that transport fees & call out fees may be out-of-pocket expenses which are not covered in some policies. Please refer to your policy's terms & conditions. See more information above.
While we do not offer internal payment plans, we do help clients access 3rd party options including VetPay and AfterPay. Both options can be quicly accessed by clients & accepted by Ready Vet Go to help offset the immediate cost of care.
We are a cashless service offering the convenience of mobile card payments via EFT (using Visa, Mastercard, & AMEX), Direct Bank Transfer, AfterPay, VetPay, & Insurance Options. For those part of our Membership Program, all payments will be processed after membership benefits are applied to your pet's care. Depending on the payment option, surcharges may apply.
Yes! Part of the mission is to fill the gap in veterinary care by helping critically ill pets get between home & hospital or move between different pet hospitals, including veterinary specialist hospitals. Transport is on a case-by-case & availability basis.
Wait times vary depending on our case load in the same way a human ER wait time can change. Evenings and weekends are inevitably the busiest times! Once you are in queue with a confirmed booking, we provide SMS updates about your expected wait time, allowing your living room to be the waiting room.
Our team is trained to handle all pets, friendly or fearful, using low-stress handling techniques in the comfort of your home during a home consult. If your pet requires ambulance transport, we may be administer medications under the veterinarian's guidance & supervision to minimize your pet's stress and anxiety. We offer a telemedicine consultation option to provide a rapid assessment of your pet that is both convenient for your and low-stress for your pet.
